Refund Policy
Last Updated: August 05, 2026
1 Overview
At Chicksville Hot Chicken, we strive to provide the best possible food and service. However, we understand that things don't always go according to plan. This Refund Policy outlines the circumstances under which we may issue a refund or provide a replacement for your order.
Please review this policy carefully before placing an order. By ordering from Chicksville, you agree to the terms set forth below.
2 Food Quality Issues
If you are unsatisfied with the quality of your food (e.g., cold food, incorrect spice level, or poor preparation), please contact us immediately upon receiving your order.
- We may require you to return the food in its original packaging so we can inspect it.
- If the issue is verified, we will offer a replacement meal or a refund for the affected item(s).
- Refunds for "taste preference" (e.g., you didn't like the flavor) are generally not granted, but we handle these on a case-by-case basis.
3 Missing or Incorrect Items
If your order is missing items or you received an item you didn't order, please notify us as soon as possible.
We will issue a refund for the missing item(s) to your original payment method, or we may offer store credit for your next visit.
4 Order Cancellation
You may cancel your order for a full refund only if the restaurant has not yet started preparing your food.
Before Prep
Full refund granted if canceled immediately.
During Prep
No refund if the kitchen has already started cooking.
5 Refund Processing
All approved refunds will be processed to the original method of payment.
- Credit/Debit Cards: Refunds may take 3-5 business days to appear on your statement, depending on your bank.
- Cash Orders: Refunds for cash orders must be handled in-store with a manager.
6 Contact Us
For refund requests or issues with your order, please contact the branch you ordered from directly or email our support team:
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